Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

THANK YOU FOR SETTING UP A DELIVERY. WE WILL MAKE EVERY EFFORT TO DELIVER YOUR ITEMS ON THE DELIVERY DATE. WEATHER, NATURE AND OTHER UNFORESEEN INSTANCES MAY OCCUR, ALTHOUGH RARE. YOU CAN CHOOSE A GOOD TIME, BUT WE ARE UNABLE TO GUARANTEE DELIVERY . IT'S EASIER FOR US IF YOU ORDER IN ADVANCE SO WE CAN TRY OUR BEST TO MEET YOUR REQUEST. MOST OF THE TIME WE CAN GET IT THERE BUT THERE ARE NO GUARANTEES. WHEN DELIVERING BOQUETS WITH NO VASE, WE CANNOT GUARANTEE THE FRESHNESS IF NOBODY IS HOME TO ACCEPT. WHEN ORDERING , PLEASE LEAVE INSTRUCTIONS, THE RECIPIENTS PHONE NUMBER (NOT THE SENDER) AND A BACKUP PLAN IF WEATHER DOESN'T PERMIT US TO LEAVE FLOWERS IN HEAT, COLD, RAIN, SNOW ETC. WE'RE GLAD TO LEAVE IT WITH A NEIGHBOR OR ANYWHERE IN THE IMMEDIATE VICINITY. OUR PRICES MAY VARY AND ARE BASED ON AN INITIAL FEE AND A PER MILE FEE AS WELL. FUNERAL ORDERS MAY BE LEFT AT THE HOME 1 DAY IN ADVANCE TO ENSURE DELIVERY BEFORE SERVICE. IT WILL BE LEFT IN THE FLOWER ROOM OR WITH A REPRESENTATIVE WHO WILL ASSUME RESPONSIBILITY AT THAT POINT. THEY ALL DO A GREAT JOB. WE ARE VERY REASONABLE AND WE WILL ALWAYS TRY TO ACCOMODATE OUR CUSTOMERS BECAUSE WE LOVE YOU GUYS AND VERY MUCH APPRECIATE YOU.

HOLIDAYS

VERY BUSY HOLIDAYS LIKE MOTHERS DAY, VALENTINE'S DAY, THANKSGIVING, XMAS ARE HECTIC NO MATTER HOW MUCH WE PREP. AGAIN, WE WILL MAKE EVERY EFFORT TO GET THE ITEMS DELIVERED ON A SPECIFIC DATE. DURING THESE MAJOR HOLIDAYS THEY MADE BE DELIVERED WITHIN A 36HR WINDOW BEFORE OR AFTER DEPENDING ON WHEN ITEMS ARE PURCHASED WILL MOST LIKELY DETERMINE THE DATE.

THANK YOU FOR YOUR SUPPORT. WE ARE A FAMILY OWNED SMALL BUSINESS AND LOVE BEING PART OF THE COMMUNITY

We accept returns within 2 days of delivery. We also offer exchanges — please contact us to arrange your return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.